At the Fighting Tomatoes Shop, we are committed to delivering high-quality products and ensuring our customers have a smooth shopping experience. To maintain the integrity of our services and provide transparent policies, we have implemented the following policy regarding returns and refunds:
No Returns or Refunds
- All sales are final. Once an order has been placed and payment has been processed, it cannot be canceled, returned, or refunded.
- We encourage all customers to carefully review product descriptions, specifications, and sizing information before making a purchase.
- If you have any questions about a product prior to purchase, please contact our customer support team at fightingtomatoesshop@gmail.com. We are happy to assist you in making an informed decision.
Damaged or Defective Items
In the unlikely event that your order arrives damaged or defective, please reach out to us within 14 days of receiving your item. Include the following information in your email to fightingtomatoesshop@gmail.com
- Order number
- Description of the issue
- Photos or videos clearly showing the damage or defect
We will review your claim and provide an appropriate resolution, which may include a replacement or store credit at our discretion.
Exceptions
This policy does not affect your statutory rights as a consumer. If you believe there has been an error in your order or a breach of consumer protection laws, please contact us, and we will work with you to resolve the issue.
Thank you for understanding and supporting our policy. If you have further questions, please contact us at fightingtomatoesshop@gmail.com.
This policy ensures clarity for our valued customers while maintaining fairness in our operations.